A new computer should make life easier, but getting started can feel like a lot. I help you work through the change, whether you are replacing an older Mac, switching from Windows, or have already started and need a hand.
What I can help with
- Choosing a Mac that fits your needs and budget.
- Moving photos, documents, and other files.
- Getting your usual apps and accounts working.
- Understanding the choices your new Mac asks you to make.
- Deciding what to do with your old computer.
How it works
Tell me where you are in the process, and we can plan the help you need. A transfer often works well over two Zoom appointments, with time for the computers to copy files in between. The plan depends on your setup.
I offer house calls in San Francisco, appointments during my Washington, DC visits, and help over Zoom.
See rates and appointment options. New clients can start with a free 15-minute consultation.
My approach
I want you to feel at home on the new Mac. Along with helping you move your files, I can explain what looks different and help with the things you use most. You do not need to figure it all out before we meet.
Common questions
Should I talk to you before buying? You can. I can help you choose without buying more computer than you need.
What if I already started setting it up? That is fine. Tell me what you have done so far, and we can work from there.
Will everything move over? Most of your files and settings can usually be moved. Some apps may need extra attention. We can discuss anything you especially rely on.
What if my old Mac will not turn on? A backup may give us another way to move your files. Tell me what you have, and we can discuss the options.
How long will it take? It varies. Copying files can take several hours, but you generally do not need me there for the whole transfer.
When can I get rid of the old Mac? Keep it until you are comfortable that the things you need are on the new one. I can help you decide when it is ready to retire.
Related reading
Mac buying guide: every model compared: which Mac makes sense for most people, and what specs to prioritize.
Migration to a new Mac: a step-by-step walkthrough: the full four-step process I use with clients, including what to prepare and what not to do.
Post-migration steps: a guide to the setup screens your new Mac walks you through after a migration, with my recommendations for each.