You do not need to diagnose the problem before getting in touch. Tell me what you notice, even if it only happens sometimes. I help individuals and small offices with everyday Mac problems, from slow apps to photos that are missing on another device.
What I can help with
- A Mac that feels slow or takes a long time to start.
- Apps that freeze, quit, or behave strangely.
- Messages saying your storage is nearly full.
- Photos, files, or email that are not showing up where you expect.
- Help with iCloud, Google, or Microsoft services on your Mac.
How it works
We start with the problem that is bothering you. I look into it with you and explain what I recommend in plain language. The next steps depend on what we find.
I offer house calls in San Francisco, appointments during my Washington, DC visits, and help over Zoom.
See rates and appointment options. New clients can start with a free 15-minute consultation.
My approach
My aim is to make the Mac you have work better for you. Sometimes a small change helps; sometimes the problem needs more work. I will let you know if repair or replacement seems worth considering.
Common questions
Do I need a new Mac? Not necessarily. Let us look at what is happening before you decide to replace it.
Can you help with an older Mac? Often, yes. Tell me what you have and what you want to use it for.
What if the problem does not happen all the time? That is common. A note about when it happens, or a photo of an error message, can help. It is fine if you do not have either.
How long does a session take? Many sessions take one to two hours. It depends on the problem, and some need more than one visit.
Can you help over Zoom? Many Mac problems can be handled remotely. If an in-person visit or hardware repair would be a better fit, I will let you know.
Related reading
The difference between memory and storage: why your Mac might feel slower than it used to, and what's actually going on under the hood
Running low on space on your Mac: how to use Apple's built-in Storage Management tool to find and clear unnecessary data
What to do if you run low on iCloud storage: how to recover space before things stop syncing
Recover drive space by deleting old iOS device backups: a specific and often-overlooked source of wasted space on Macs that sync with iPhones