Privacy & Terms

Effective July 17, 2026

This page contains JimmyTech’s Privacy Policy and Terms of Use.

Privacy Policy

JimmyTech respects your privacy and is committed to protecting your personal information. This policy explains what information we collect, how we use it, and the choices you have. It applies to jimmytechsf.com, the JimmyTech Client Portal at portal.jimmytechsf.com, appointment booking, and communications with JimmyTech by phone, text, or email.

Information We Collect

Information you provide

We collect information you voluntarily provide, including:

• Contact details — name, email address, phone number, and mailing or service address when you book, create or update a client portal profile, or inquire about services.
• Appointment information — the appointment type, requested date and time, service location, family members or other guests you invite, invitee names and email addresses, and any optional notes you provide.
• Service information — details about your devices, accounts, networks, or technical issues that you share so we can help you.
• Client portal information — your profile, newsletter preference, household access choices, appointment-management activity, and the computers, appointments, service history, billing information, and security activity associated with your account.
• Email signup — if you subscribe to the newsletter, we collect your email address and record your subscription choice.
• Communications — the contents of messages you send us by email, text, web form, or voicemail.

Passkeys and portal security

The JimmyTech Client Portal uses passkeys instead of passwords. When you register a passkey, the portal stores the credential identifier, public key, and related verification information needed to recognize it. Your passkey’s private key, device passcode, fingerprint, face scan, and other biometric information remain with your device or password manager and are never sent to JimmyTech.

The portal also records when each passkey was created and last used, along with limited security information needed to protect the account.

Information collected automatically

When you visit jimmytechsf.com, certain information is collected automatically through our website host’s built-in analytics and through Google Analytics 4, including:

• IP address or general network location
• Browser type and operating system
• Pages viewed and time spent
• Referring website
• General location, typically city or region

This information is used to understand site traffic and improve content. JimmyTech does not run advertising on this site and does not use this data for retargeting. Visit data is processed by Google consistent with Google’s Privacy Policy and the Google Analytics Terms of Service.

When you use the client portal or appointment form, we may also collect limited operational and security information such as your IP address, browser type, request timing, and sign-in or submission activity. This information is used to operate the service, prevent abuse, investigate errors, and protect client information.

The appointment form uses Cloudflare Turnstile to distinguish people from automated traffic. Turnstile may process signals such as your IP address, browser user-agent, TLS characteristics, and the website being visited for security and bot detection. More information is available in Cloudflare’s Turnstile Privacy Addendum.

Cookies and Similar Technologies

Our website uses cookies—small text files stored in your browser—to keep the site functional and to power visitor analytics. Both first-party cookies set by jimmytechsf.com and third-party cookies associated with Google Analytics may be used. We do not use cookies for our own advertising, retargeting, or behavioral marketing, and we do not embed advertising trackers from social networks.

The client portal uses a necessary session cookie to keep you securely signed in. The appointment form may use your browser’s session storage to preserve an unfinished draft. Draft information remains in that browser session and is not sent to JimmyTech unless you submit the form.

Opting out of Google Analytics. You can prevent Google Analytics from collecting data about your visits to this site by installing the Google Analytics Opt-out Browser Add-on or by blocking analytics cookies through your browser settings.

Managing cookies generally. You can disable or delete cookies in your browser settings at any time. Disabling cookies may affect some site functionality, including the client portal. The major browsers’ instructions: Safari, Chrome, Firefox, and Edge.

How We Use Your Information

We use the information we collect to:

• Schedule, deliver, and follow up on services
• Respond to inquiries and provide support
• Operate and secure the JimmyTech Client Portal
• Authenticate you with a passkey
• Display your computers, appointments, service history, and billing information
• Administer household access that you choose to grant or remove
• Send invoices and process payments through our separate payment processor
• Send the email newsletter, if you have subscribed
• Maintain and improve the website, portal, and booking experience
• Prevent fraud, spam, automated abuse, and unauthorized access
• Comply with legal obligations

Appointment Booking and Address Assistance

When you submit an appointment request, JimmyTech sends the information needed to schedule and manage the appointment to Calendly. This may include your name, email address, phone number, appointment selection, service address, invited guest email addresses, service recipient, and optional notes. Calendly processes this information on JimmyTech’s behalf as described in Calendly’s Privacy Notice.

The booking form uses Google Maps Platform to suggest, complete, and validate service addresses. Address text may be sent to Google as you request suggestions and when the completed address is validated. Google processes this information under Google’s Privacy Policy.

Your phone number may be included with the appointment information, but the booking system does not enroll you in automated SMS reminders. JimmyTech may still use the number for one-to-one appointment coordination as described in the SMS section below.

If a signed-in person cancels an appointment or begins rescheduling through the client portal, the portal records who initiated the action. A household member with current access may do this on the appointment owner’s behalf. Calendly separately processes and confirms the provider-side change. An optional cancellation reason is sent to Calendly but is not retained in the JimmyTech Client Portal.

Booking while signed out does not create or link a JimmyTech Client Portal account. Information in an unfinished form remains in that browser’s session storage and is not sent to JimmyTech unless you submit it.

Client Portal and Household Sharing

Portal accounts belong to individual people, not households. Each appointment, payment, service record, computer, and other item remains associated with its individual owner.

If you choose to share access with someone in your household, that access begins when the household connection is created. Earlier records are not automatically shared. Removing someone ends their access immediately but does not transfer, combine, or delete either person’s records.

Confirmed appointment records may include invitee names and email addresses, the meeting location, and optional notes provided for the appointment. These details may be visible to the appointment owner and to household members who currently have access under the rules above. Providing an invitee’s information does not create a portal account, household connection, or newsletter subscription for that person.

Requesting account deletion through the portal begins a 30-day waiting period. You may cancel the request during that period. When closure takes effect, your passkeys and portal access are revoked. Closing the portal account does not necessarily delete appointment, payment, invoice, service, tax, or other business records that JimmyTech must retain for legitimate business or legal purposes.

Use of Text Messaging (SMS)

If you choose to communicate with JimmyTech via SMS or other text-based services, messages are used solely for one-to-one, conversational purposes. Typical uses include appointment coordination, service follow-ups, responses to customer inquiries, and occasional out-of-office replies. We do not use SMS for marketing, promotions, or automated sales messages.

Message frequency may vary. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP, or request help by replying HELP.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Email Newsletter

If you sign up for the JimmyTech email newsletter, your email address is used to send periodic Apple tips and announcements. Every newsletter includes an unsubscribe link, and you can opt out at any time.

We do not sell subscriber information or provide it to others for their own marketing. Our email delivery provider processes subscriber information only as needed to deliver and manage the newsletter.

Affiliate Links

Some pages on this website—particularly blog posts and the Recommendations page—contain affiliate links. If you click an affiliate link and make a purchase, JimmyTech may earn a small commission at no extra cost to you.

As an Amazon Associate, JimmyTech earns from qualifying purchases.

Affiliate relationships do not influence which products are recommended. Recommendations are based on what we use, trust, and believe will help our clients.

Payments

JimmyTech does not process payments through this website or client portal. Invoices are sent through a separate, PCI-compliant payment processor, and your payment information is provided directly to that processor—not to JimmyTech and not to this website. We never see or store your full credit card number.

The client portal may display invoice, payment, and billing history received from the payment provider, but it does not collect or store complete payment-card details.

Third-Party Service Providers

To run the business, we rely on third-party service providers for website hosting, client portal hosting and security, appointment scheduling, address assistance, email delivery, invoicing, analytics, and phone and text messaging.

These providers include:

• Calendly, for appointment scheduling and management
• Google Maps Platform, for address suggestions and validation
• Cloudflare, for client portal hosting, security, and Turnstile bot protection
• Google Analytics, for website traffic analytics

These providers only access the information necessary to perform their functions. Each maintains its own privacy and security practices. JimmyTech does not authorize them to use your client information for their own marketing purposes.

Sharing of Information

We do not sell, rent, or share your personal information with third parties for their own marketing or promotional purposes.

Your information may be shared only when:

• Necessary to provide our services, such as with scheduling, hosting, address-validation, email-delivery, or payment providers
• You choose to share portal access with another member of your household
• Required to comply with the law or respond to lawful legal process
• Needed to protect the rights, property, or safety of JimmyTech, our clients, or others

Data Retention

We keep client and inquiry information only as long as needed to provide services, maintain business records, and meet legal or tax obligations. Business and tax records are typically kept for up to seven years. Information related to an active client relationship may be retained for the duration of that relationship unless you ask us to delete it and no legal or legitimate business reason requires continued retention.

Newsletter subscription records are kept until you unsubscribe and as needed afterward to honor and document that choice.

The native booking system keeps short-lived technical records used to prevent duplicate appointments and reconcile uncertain submissions:

• Confirmed or pending booking records are kept until 30 days after the appointment
• Attempts whose outcome could not be confirmed are kept for 30 days
• Failed booking attempts are kept for 7 days

These short-lived technical records are separate from the appointment and business records maintained by JimmyTech or Calendly.

Confirmed appointment records—including invitee names and email addresses, the meeting location, optional notes, and appointment-management activity—may be retained as business and client-service history for as long as needed to provide services, maintain accurate records, resolve disputes, and meet legal or tax obligations.

Passkey and portal-access credentials are revoked when a portal account closure takes effect. Closing portal access does not erase business records that must be retained for service, accounting, tax, fraud-prevention, dispute-resolution, or legal purposes.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, or misuse. Access is limited to what is necessary to provide our services. Sensitive portal credentials are protected using industry-standard security practices, and passkey private keys remain on your device or with your password manager.

No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights

You may, at any time:

• Access the personal information we hold about you
• Correct information that is inaccurate or out of date
• Delete your information, subject to limited exceptions for legal, accounting, security, or recordkeeping reasons
• Opt out of email or SMS communications
• Object to specific uses of your information
• Remove household access through the client portal

To exercise any of these rights, contact us using the information at the bottom of this page. We will respond within a reasonable timeframe—generally within 45 days.

California residents are entitled to additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the rights listed above and the right to know what categories of personal information are collected and how they are used. JimmyTech does not sell or share personal information as those terms are defined under California law.

Children’s Privacy

This website and our services are intended for adults. We do not knowingly collect personal information directly from children under 13. A parent or guardian may provide information about a child when requesting family technology services or adding them to an appointment. If you believe a child has provided personal information directly to us without appropriate permission, please contact us and we will address it promptly.

Visitors Outside the United States

JimmyTech is based in the United States and serves U.S. clients. If you access this website or portal from outside the United States, your information will be transferred to and processed in the United States, which may have different privacy laws than your country of residence.

Terms of Use

By accessing or using jimmytechsf.com, the JimmyTech Client Portal, or the appointment-booking form, you agree to these Terms of Use.

Appropriate Use

You agree to use the website, portal, and booking form only for lawful purposes and to provide information that is accurate to the best of your knowledge.

If you provide another person’s email address or other information so they can be invited to an appointment, you confirm that you have permission to provide it for that purpose.

You may not attempt to gain unauthorized access to another person’s portal account, interfere with the website or portal, evade security controls, submit fraudulent appointments, or use automated systems to abuse the service.

Appointment Requests

Submitting the booking form requests an appointment. An appointment is confirmed only when the confirmation page or confirmation email says it has been scheduled.

If the booking result is unclear, contact JimmyTech before submitting the same appointment again. This helps prevent duplicate appointments.

For an in-person appointment, you are responsible for providing a complete and accurate service address, including the city, state, postal code, and apartment, suite, or unit number when applicable.

Client Portal and Household Access

Your passkeys and portal access are personal to you. You are responsible for maintaining control of the devices and password managers where your passkeys are stored and for promptly contacting JimmyTech if you believe your access has been compromised.

Only grant household access to someone you trust. Household access begins when the connection is created and does not automatically include earlier private history. Removing someone ends future access without changing ownership of either person’s records.

A person with current household access may cancel or begin rescheduling an upcoming appointment on behalf of the owner. Those actions affect everyone invited to the appointment, and the portal records who initiated them.

Google Maps Platform

Address suggestions and validation in the booking form are provided using Google Maps Platform. Use of those features is subject to the Google Maps/Google Earth Additional Terms of Service. Google processes information associated with those features under Google’s Privacy Policy.

Google’s suggestions are provided to help complete an address. You remain responsible for reviewing the completed address and adding any apartment, suite, unit number, access instructions, or other information JimmyTech needs to reach the correct location.

Changes to This Page

JimmyTech may update this Privacy Policy and Terms of Use from time to time. Changes will be posted on this page with an updated effective date. Material changes will be communicated to active clients and newsletter subscribers when appropriate.

Contact

If you have questions about these Privacy & Terms, how your information is handled, or how to exercise your privacy rights:

JimmyTech, LLC
Email: jimmy@jimmytechsf.com
Phone: 415-510-2000